FAQ栏

What format should I send my artwork in? What is vector and raster art? What if I cannot get the artwork in the correct format? What is PMS Color Matching and why does my artwork spec have PMS numbers next to the color boxes? Where should I send my artwork? How can I place an order? What are the Imprint (Decoration) Options? What are Set-up Charges? What happens after I place my order? What if I receive my order and I'm not happy? Is there a Guarantee? How can I pay for my order? How can get an Account/Can you bill me? What if I only want 1 item without a logo? What is the minimum quantity that I can order of a particular item with my logo? Can I order a sample before I purchase a product. What is an Over/Underrun? Can you ship Internationally? How can I find out the status of my order? What happens after I place my order? Immediately after placing your order you will receive an e-mail with instructions on how to send us your artwork. Once we receive your artwork and our art department has set-up your proof you will receive an e-mail or fax containing your Order Confirmation and Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process and will send you a shipping information sheet including your tracking numbers when your order is on its way.

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